We suspected that we had brought bed bugs home after a business trip and in my panic about the situation, I needed a company that knew what they were doing, would take me seriously and would respond quickly. That is exactly what we found in Susan and her dog, Magic. I only wish they had been the first company we called! They were responsive, knowledgable, and patient. Susan and Magic did a thorough search of our home and they found that indeed we had bed bugs (ugh!!!). They were able to provide a one-day, effective heat treatment of our home that same week and detailed instructions and information on treatment preparations. The heat team was professional, knowledgable, and patient with our questions. Susan was available for our many questions, concerns and just venting about the nightmare we felt we were caught in. She provided up to date information about bed bugs, detection, treatment and prevention. For a team that really knows their stuff and will actually put the customer first- call Northwest K-9 Bed Bug Detectives. When we were dealing with the stress of these horrific pests in our home, they were exactly what we needed and everything they promised.